Privacy Policy

1. Introduction

This Privacy Policy explains how madu62 ("we," "us," "our," or the "Company") collects, uses, discloses, and protects the personal information of users ("you," "your," or "Player") who access and use our online gaming platform at https://madu62.cam. We are committed to safeguarding your privacy and ensuring the security of your personal data in accordance with international data protection standards and best practices applicable to online gaming operations serving the Indonesian market.

By creating an account on madu62, accessing our website, or using any of our services including sports betting, live casino games, togel (Indonesia's traditional numbers lottery), slots, or other gaming products, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using the madu62 platform and refrain from providing any personal information.

madu62 reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify users of material changes by posting the updated Privacy Policy on our website with a revised "Last Updated" date. Your continued use of the platform following any changes constitutes acceptance of the modified Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a madu62 account, we collect the following personal information directly from you:

• Identity Information: Full legal name as it appears on your KTP (Indonesian ID card), date of birth, nationality, and gender
• Contact Information: Email address, Indonesian mobile phone number, residential address including street, city, province, and postal code
• Account Credentials: Username and encrypted password for account authentication
• Identity Verification Documents: Clear copies of your KTP (Indonesian national identity card), proof of address documents such as utility bills or bank statements, and any additional documentation requested during the Know Your Customer (KYC) verification process
• Financial Information: Bank account details including bank name (BCA, BRI, BNI, Mandiri, or other Indonesian banks), account number, and account holder name; e-wallet information for OVO, DANA, GoPay, ShopeePay, or LinkAja; payment method ownership verification documents
• Communication Data: Any information you provide when contacting our customer support team via live chat, email, or other communication channels, including the content of your messages and attached files

2.2 Information Automatically Collected

When you access and use the madu62 platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, device identifiers
• Connection Data: IP address, internet service provider, connection speed, geographic location (city and country level), time zone
• Usage Information: Pages visited, games played, bet amounts and types, session duration, click patterns, navigation paths through the website, timestamp of activities
• Transaction Data: Deposit and withdrawal history including amounts, dates, payment methods used, transaction statuses, and associated reference numbers
• Gaming Activity: Betting history including sports events wagered on (BRI Liga 1, EPL, Champions League, etc.), casino games played, togel lottery numbers selected, mix parlay accumulator combinations, win/loss records, bonus usage, and responsible gaming tool activations

2.3 Information from Third Parties

We may receive limited information about you from third-party sources including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) may share transaction verification data and payment status information
• Identity Verification Services: Third-party KYC and anti-fraud services may provide identity verification results, document authenticity checks, and risk assessment data
• Game Providers: Our gaming partners including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Ezugi may share game session data and technical information related to game functionality

3. How We Use Your Information

madu62 uses the personal information we collect for the following specific purposes:

• Account Management: Creating, maintaining, and administering your madu62 account; authenticating your identity when you log in; managing your account settings and preferences
• Payment Processing: Processing deposits and withdrawals via Indonesian banks and e-wallets; verifying payment method ownership; preventing fraudulent transactions; complying with anti-money laundering regulations
• Service Delivery: Providing access to sports betting, live casino, togel lottery, slot games, and other gaming products; processing bets and wagers; calculating and crediting winnings; applying bonus terms and tracking wagering requirements
• Identity Verification: Conducting KYC checks to verify your age (21+ requirement), identity, and residential address; preventing underage gambling; detecting and preventing fraud, account sharing, and multiple account abuse
• Customer Support: Responding to your inquiries, complaints, and support requests; resolving disputes and technical issues; providing Indonesian-language assistance through our 24/7 support team
• Responsible Gaming: Implementing and monitoring responsible gaming tools including deposit limits, loss limits, session time limits, self-exclusion, and reality-check reminders; identifying potential problem gambling behavior; providing support resources
• Marketing Communications: Sending promotional offers, bonus notifications, tournament announcements, and other marketing materials via email or SMS (only if you have opted in to receive such communications)
• Platform Improvement: Analyzing usage patterns to improve website functionality, game selection, payment methods, and user experience; conducting research and development; testing new features
• Security and Compliance: Protecting against unauthorized access, hacking, and security breaches; detecting and preventing fraudulent activity; complying with legal obligations and regulatory requirements; responding to lawful requests from government authorities

4. Legal Basis for Processing

madu62 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contractual obligations under the Terms and Conditions you agreed to when creating your account, including providing gaming services, processing payments, and settling bets
• Legal Compliance: Processing is required to comply with legal obligations including age verification, anti-money laundering regulations, tax reporting, and responding to lawful government requests
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, security enhancement, customer support, platform improvement, and marketing (provided such interests are not overridden by your privacy rights)
• Consent: For certain processing activities such as marketing communications and non-essential cookies, we rely on your explicit consent which you may withdraw at any time

5. Information Sharing and Disclosure

madu62 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

5.1 Service Providers

We share necessary information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) for processing deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other gaming software suppliers for delivering casino games, live dealer experiences, and sports betting platforms
• Identity Verification Services: Third-party KYC providers for verifying identity documents, conducting age checks, and preventing fraud
• Customer Support Tools: Live chat software providers, email service providers, and ticketing systems for delivering customer support
• Analytics Providers: Website analytics and performance monitoring services for improving platform functionality

All service providers are contractually obligated to protect your information, use it only for the specified purposes, and comply with applicable data protection laws.

5.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests including:

• Court orders, subpoenas, or other legal processes
• Requests from law enforcement, regulatory authorities, or government agencies
• Legal obligations related to anti-money laundering, counter-terrorism financing, or tax reporting
• Protection of madu62's legal rights, property, or safety, or that of our users or the public

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure the new entity continues to protect your information in accordance with this Privacy Policy.

6. Data Security

madu62 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmission between your device and our servers is protected by industry-standard SSL/TLS encryption. Sensitive information including passwords and financial data is encrypted at rest using advanced cryptographic algorithms.
• Access Controls: Strict access controls ensure that only authorized personnel with a legitimate business need can access your personal information. All access is logged and monitored.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from external threats.
• Secure Development: Our platform is developed following secure coding practices and undergoes regular security assessments and penetration testing.
• Employee Training: All madu62 staff members receive regular training on data protection principles and security best practices.

While we implement robust security measures, no system is completely immune to security risks. You also have a responsibility to protect your account by using a strong password, not sharing your credentials, and logging out after each session, especially on shared devices.

7. Data Retention

madu62 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account plus a reasonable period afterward to handle any post-closure inquiries or disputes
• Transaction Records: Financial transaction data, betting history, and account statements are retained for a minimum of 5 years to comply with anti-money laundering regulations and tax reporting requirements
• Identity Documents: KTP copies and other verification documents are retained for the duration of the business relationship plus any period required by law
• Marketing Communications: Marketing contact information is retained until you unsubscribe or request deletion
• Legal Obligations: Where required by law, certain information may be retained for extended periods to comply with regulatory requirements

After the retention period expires, personal information is securely deleted or anonymized so that you can no longer be identified from it.

8. Your Privacy Rights

As a madu62 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you, including transaction history, betting records, and account details
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information. You can update certain information directly through your account settings
• Right to Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain records for regulatory compliance and fraud prevention
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances
• Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format
• Right to Withdraw Consent: Where we rely on your consent for processing (such as marketing communications), you may withdraw that consent at any time
• Right to Object: You may object to processing based on legitimate interests, including marketing activities

To exercise any of these rights, please contact our customer support team at [email protected] with your request. We will respond within a reasonable timeframe and may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

madu62 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits. We use the following types of cookies:

• Essential Cookies: Required for basic platform functionality including account login, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use our website, helping us improve functionality and user experience.
• Functional Cookies: Remember your preferences such as language selection, currency display, and customized settings.
• Marketing Cookies: Track your browsing activity to deliver relevant promotional offers and measure marketing campaign effectiveness.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some platform features.

10. Third-Party Links

The madu62 platform may contain links to third-party websites including game provider platforms, payment processor sites, and responsible gaming resources. This Privacy Policy applies only to madu62. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

11. International Data Transfers

madu62 primarily operates within Indonesia to serve Indonesian players. However, some of our service providers and technology infrastructure may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place through contractual agreements, data protection clauses, and compliance with applicable data transfer regulations to protect your information to the same standard as required in Indonesia.

12. Children's Privacy

madu62 services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. Our registration process requires age verification, and all users must submit KTP (Indonesian ID card) to confirm they meet the minimum age requirement. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and permanently close the associated account.

13. Changes to This Privacy Policy

madu62 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. We will post the updated Privacy Policy on our website with a revised "Last Updated" date at the top of this document. For material changes that significantly affect your rights, we will provide additional notice through email or prominent notification on the platform. We encourage you to review this Privacy Policy periodically. Your continued use of madu62 services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how madu62 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• Customer Support: Indonesian-speaking agents ready to assist with privacy inquiries

We take all privacy concerns seriously and will respond to your inquiry as promptly as possible, typically within 48 hours for email requests and immediately via live chat during staffed hours.